Privacy Policy

Astral Ocean Watercolours

1. Introduction and Scope

In this privacy policy, I (Astral Ocean Watercolours) describe how I use personally identifiable information about you that we collect through webpages at https://astraloceanwatercolours.co.za/ as well as any other interactions you may have with us, such as social media platforms, email or phone communications, that display a direct link to this privacy policy. This privacy policy does not apply to any other data, including, without limitation, data that others collect on web sites that are linked to the sites.

2. Personal information

Personal information refers to all information about you as an identifiable individual, including (but not limited to) your name, address, e-mail address, telephone number, and identity number, but for the purposes hereof will exclude all information that you submit to a publicly accessible section of our web site such as a blog, chat room, bulletin board, discussion group. All information which you submit to a publicly accessible section of our web site may be collected, used and disclosed freely and will not be protected under this privacy policy. Your submission of information to such a publicly accessible section of our web site is thus at your own risk. For your protection we recommend that you do not disclose any sensitive personal information about yourself or anyone else on this web site, including information pertaining to your or anyone else’s mental or medical condition, criminal record, participation in court processes, employment, sexual activities or preferences, religious beliefs, political opinions, race or ethnic origin. Please be aware that such information could be abused by others.

3. Your consent

3.1. You do not have to give me personal information in order to visit or access the freely available sections of my web site. I may also collect information regarding your use of my web site to enable me to improve my services and to assess your compliance with the terms applicable to such use.

3.2. All your personal information so collected, will be stored, used and disclosed in accordance with this privacy policy and you consent to such storage, use and disclosure when you use such services.

4. Personal Information Shared

4.1. I will not sell, rent or otherwise disclose your personal information to any third party without your consent, or if you are under 18 the consent of your parents or legal guardians, provided that by using my website, you provide your express and informed consent for me to disclose your personal information to third parties as follows

4.1.1. To third party companies employed by me to provide services for myself, including for example, website hosting, administration, maintenance, development, courier services and payment processing. These companies require access to your personal information to perform their functions and not for any other purposes;

4.1.2. To transfer my customer database/s, including personal information contained therein, to any third party who acquires all or substantially all of the assets or shares in my company or my web site service whether by sale, merger, acquisition or otherwise;

4.1.3. To governmental agencies, exchanges and other regulatory or self-regulatory organisations if I am required to do so by law or if we believe that such action is necessary to

4.1.3.1. Comply with the law or with any legal process;

4.1.3.2. Protect and defend my rights and property or that of my customers and companies in my group;

4.1.3.3. Prevent fraud or abuse, misuse or unauthorised use of my website; and/or

4.1.3.4. Protect the personal safety or property of our customers or the public (if you provide false or deceptive information about yourself or misrepresent yourself as being someone else, we will disclose such information to the appropriate regulatory bodies and commercial entities); and

4.1.4 if applicable, to personalise your experience on my web site, to help you log on in future and to continue to use the web site, to reply to queries you might have, to provide you with support and to help me select services or materials for inclusion on my web site which may be of interest to you.

4.2. I reserve the right to share non-personal, non-individual information in aggregate form with third parties for business purposes, for example with advertisers on my website or business associates and partners. You will not be identifiable from such data as such. I am not responsible and cannot be held liable for the privacy practices of such third parties.

5. Use of your Personal Information

5.1. I, and my commercial partners may use your personal data for the purposes of executing transactions concluded with you, for billing purposes or in order to serve relevant advertising to you. I may send you information, special offers, notices about upcoming events and advertising by email.

5.2. I may receive information about you from reliable third parties and add it to my database. When we receive such information, we shall use it to improve the personalisation of my service.

5.3. If you do not want to receive the information as set out above then please send an e-mail to me at aowatercolours@gmail.com

6. Feedback and Complaints

If you have any questions or comments about my privacy policy, or if you have a complaint about how I am using your data, then please send an email to me at aowatercolours@gmail.com

7. Shopping and Competitions

7.1. If you order anything from me we may need your name, e-mail address, delivery address and payment information (such as credit card details) to process that order. I will also take your telephone number so that I can contact you in the event of any problems with this order and I may give this number to couriers who deliver the order. This information may be used in accordance with clauses 4 and 5 above.

7.2. When you enter a competition or other promotional feature, I will require your name, telephone number, postal address and/or e-mail address so that I can notify you if you have won. I will require your physical address to deliver any prizes you win. I may use this personal data in the same way as explained in clauses 4 and 5 above.

8. Information Protection

I may protect personal information by establishing appropriate physical, electronic and managerial procedures to safeguard the personal information I collect from you. This helps prevent unauthorised access, maintains data accuracy and ensures that the personal information is used correctly. In order to carry out these security procedures, I may sometimes ask for proof of identity before we disclose personal information to you.

9. Cookies

A cookie is a piece of information that is deposited by my computer server when you visit my website which is stored on your computer’s hard drive by your web browser. On revisiting the website, my computer server will recognise the cookies, giving me information about your last visit. We use cookies to enhance your experience on our website. By continuing to use our site, you consent to the use of cookies. You can manage your cookie preferences through your browser settings.

10. Data Profiles

If you want to update any of your personal information held by me, you can either make certain changes on-line by amending your account details upon ordering. If you have any questions or concerns, you can send an e-mail detailing the required amendments to aowatercolours@gmail.com

11. IP Addresses

Every time you connect to my website I store web server logs which show your IP address (the unique number which your machine uses when it is connected to the internet); what you looked at; whether the page request was successful or not, and which browser you used to view the pages. The use of this data is strictly for statistical purposes and personalisation purposes only. This helps me understand which areas of the site are of particular interest and also which pages are not being requested. It also tells me how many hits and page requests we get.

12. Links

My website may contain links to other websites. We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing any personal information.

13. Security

I take reasonable steps to protect personally identifiable information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. While no internet transmission is completely secure, we take reasonable steps to protect your personal information from loss, misuse, and unauthorised access.

14. Access and Correction; Comments and Questions

Please keep your personally identifiable information, accurate, current, and complete by routinely updating your user profile details with each order. If you have any questions, comments or concerns regarding this privacy policy, please contact me at aowatercolours@gmail.com

15. Opt-out, Communication Preferences

You may modify your communication preferences and/or opt-out from specific communications at any time.

16. Changes to this Privacy Policy

I reserve the right to amend it from time to time and if I change it materially, I will post a revised version on the sites. Please check back periodically, and especially before you provide any personally identifiable information to me.

Last revised March 2025.